We're here to help

If you are seeking help from Community Care Services you can call us at 313-389-7500 or request a call back from one of our access staff.


If there is an immediate risk of injury or death, please call 911. For a suicide prevention hotline, please call 1-(844)-623-4347.


Quality Support Representative

Job Type: full time

POSITION SUMMARY: Assists with the coordination, monitoring, and analysis of Agency efforts to improve the quality of services provided.


  1. Assist with quality improvement processes, the chart review process, and the Quality Improvement Committee.
  2. Assists with client and/or staff satisfaction survey process.
  3. Assists in clinical record monitoring to ensure compliance with agency policies and procedures, as well as funding sources.
  4. Assists in the preparation of reports.
  5. Assists in maintaining medical records storage and retrieval practices consistent with federal policies.
  6. Assists with the Quality Assessment Occurrence Reporting system.
  7. Attend and participate in relevant meetings.
  8. Other duties may be assigned.

KNOWLEDGE AND EDUCATION: High School Diploma or GED along with approximately 30 hours or 45 credits of college, technical, vocational, trade, or business school.

WORK EXPERIENCE: Six months to one year of experience in a healthcare setting.

SPECIAL EMPLOYMENT REQUIREMENTS: Proficient with computer operations and the ability to use general office machines. Must have a valid State of Michigan Drivers License and an automobile to use for agency business. Experience with Microsoft Excel and Word.


  • Occasional requirements: Lifting, pushing, pulling, and carrying up to 20 pounds. Kneeling, stooping, bending, walking, and repetitive movement.
  • Periodic requirements: Sitting for long periods of time.


  • Occasional requirements: Pressures related to meeting deadlines, fulfilling scheduling requirements, etc. Distracting influences such as people, telephone calls, noises, and so forth. Intermittent or cyclical work pressures.
  • Frequent requirements: Attention to detail/concentration on figures, paperwork, data, etc. Simultaneous handling of multiple projects.

Program: Quality Improvement
Unit: Administration
Reports To: Quality Improvement & Contract Compliance Director
FLSA Status: Non-Exempt
Salary Range: ADM1 or rate of pay is determined by contractual agreement.


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CCS has been designated an Urgent Behavioral Health Care Services Provider

With the evolving issues around COVID-19 the need for urgent behavioral health care services is growing. We are here to help. Regardless of where you are currently receiving treatment, we can see you if your provider is not available. No appointment is necessary.  You can walk-in or call-in for services. Visit our COVID-19 page for more information.  Your wellness is our top priority.

Community Care Services,
26184 W. Outer Drive, Building A,
Lincoln Park, MI 48146

CALL-IN: 313-389-7500
(mention you are seeking URGENT behavioral health services)

HOURS: Monday thru Friday 8:30 am – 6:00 pm

We’re in this together. Take care, stay safe.

Susan, Kozak, LMSW

Executive Director, Community Care Services