We're here to help

If you are seeking help from Community Care Services you can call us at 313-389-7500 or request a call back from one of our access staff.


If there is an immediate risk of injury or death, please call 911. For a suicide prevention hotline, please call 1-(844)-623-4347.


Front Desk/Access

Job Type: full time

POSITION SUMMARY: Provides support to the initial intake process for prospective clients by receiving and processing information by way of a phone screen.



  1. Maintains a log of calls received for intake appointments.
  2. Conducts pre-admission interviews via a phone screen and enters that data into the CRIS system.
  3. Transfer screenings from Wayne County system to the CRIS system.
  4. Verify client insurance information including eligibility and coverage levels.
  5. Schedules intake appointments for the Intake Therapists.
  6. Establishing a calendar in the Wayne County MHWIN system for available appointments.
  7. Coordinating referrals and paperwork from foster care agencies.
  8. Organizing and distributing hospital discharges for walk-in appointments.
  9. Process internal and external referrals as needed.
  10. Receive and process pertinent information from outside stakeholders.
  11. Reviews, updates, and maintains hospitalization files and reports, authorization logs, and documentation for tracking client services.
  12. Collect, record, and provide data and reports to supervisor as needed.
  13. Attends job-related meetings.
  14. Other duties may be assigned.

KNOWLEDGE AND EDUCATION: High School Diploma or GED equivalent.

Six months to one year of experience in related jobs is preferred.

SPECIAL EMPLOYMENT REQUIREMENTS: Ability to enter data in at least 6500 ksph and 95% accuracy and experience using word processing software. Good command of grammar and phone skills are essential.

Job Title: Secretary
Program: Access
Unit: Lincoln Park Outpatient
Reports To: Outpatient Manager
FLSA Status: Non-Exempt
Prepared By: Human Resources Director

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CCS has been designated an Urgent Behavioral Health Care Services Provider

With the evolving issues around COVID-19 the need for urgent behavioral health care services is growing. We are here to help. Regardless of where you are currently receiving treatment, we can see you if your provider is not available. No appointment is necessary.  You can walk-in or call-in for services. Visit our COVID-19 page for more information.  Your wellness is our top priority.

Community Care Services,
26184 W. Outer Drive, Building A,
Lincoln Park, MI 48146

CALL-IN: 313-389-7500
(mention you are seeking URGENT behavioral health services)

HOURS: Monday thru Friday 8:30 am – 6:00 pm

We’re in this together. Take care, stay safe.

Susan, Kozak, LMSW

Executive Director, Community Care Services