Our customer portal provides you real time access to your diagnosis, your treatment, medications and more. Through the portal you can communicate directly with your therapist, and you’ll also be able to view your upcoming appointments. The portal is private, secure and confidential. Community Care Services will provide you with your case number and PIN, which you will use to activate you online account. Once your account is created you simply enter your user name and password to login.
The customer portal is NOT for emergencies. If you are having an emergency, call 911 right away.
Steps for creating an account
If you need assistance setting up your account call us at (313) 389-7500 and we’ll be happy to help.
We encourage you to ask questions about your treatment, know your rights as a patient, and advocate for services you feel are in your best interest. Community Care Services strives to treat every client with compassion, dignity and respect. Know Your Rights
Call Detroit Wayne Mental Health Authority Office of Recipient Rights at (313) 344-9099 ext. 3249, OR toll free (888) 339-5595, OR TTY (888) 339-5588 to talk with a Recipient Rights staff with any questions you may have about your rights. Your call to the Office of Recipient Rights is confidential.
If you have concerns about client care and/or safety at Community Care Services, contact our Quality Improvement and Compliance Director, Denise Norman at (313) 389-7500 or submit feedback online via Customer Feedback Form
If you feel Community Care Services has violated your rights or you have quality of care concerns you can file a formal complaint with the Detroit Wayne Mental Health Authority or the Joint Commission.
To report patient rights violations to the Detroit Wayne Mental Health Authority regarding treatment services at Community Care Services, please use this form DWMHA Recipient Rights Complaint Form or call Office of Recipient Rights at (888) 339-5595 or TTY (888) 339-5588.
To report any safety or quality of care concerns to the Joint Commission regarding treatment services at Community Care Services, please visit their website at Joint Commission or call Customer Service at 630-792-5800