We're here to help

If you are seeking help from Community Care Services you can call us at 313-389-7500 or request a call back from one of our access staff.


If there is an immediate risk of injury or death, please call 911. For a suicide prevention hotline, please call 1-(844)-623-4347.

Current CCS Client

CCS Telehealth Instructions

To access the CCS telehealth site click on the red box above or type https://comcareserv.doxy.me/ into the web browser on your computer, smartphone or tablet. You must have internet access.

1. You will see the following screen.

2. Click on “Who are you here to meet with” drop-down box, select the appropriate clinician’s name, and select “Enter Room”.

3. You will see a screen with the clinician’s name.

4. Type your name in the “Enter your name here” block, and select “Check-In”.

5. Your clinician will click on the “Start Call” option with the mouse.

CCS Telehealth Log-In Instructions  [PRINTABLE]


Virtual Recovery Meeting Resources

NAMI | Crisis Hotline

If you are anxious about the coronavirus and you are unable to meet with your therapist, NAMI crisis counselors are available to help. Simply text NAMI to 741741 or call the NAMI Helpline at 1-800-950-NAMI (6264).


NAMI | COVID-19 | Recommendations and Resources

NAMI offers these tips for people with mental illness:

  1. For anyone who is unsure about attending therapy sessions outside the home, especially those who the CDC has described as being at higher risk, you can ask your health care provider about tele-therapy or mental health services online.
  2. For anyone who is worried about access to prescribed medications, you can ask your health care provider about getting 90-day supplies vs. a 60 or 30-day supply. If this is not possible, we encourage you to refill your medications as soon as they are allowed.Note: If healthcare providers deny/decline making accommodations, challenge the decisions at least three times. Decision-makers on making health plan adjustments may change if/as conditions worsen.
  3. Listen to and follow your local public health care provider expectations.
  4. Provide self-care, especially if in the higher risk population as defined by the CDC. Pay attention to emerging symptoms. Reach out to family and friends.

The NAMI HelpLine Coronavirus Information and Resources Guide may be helpful if you have additional questions or concerns.

NAMI also strongly encourages people to not only check the CDC website daily for updates but also to listen for updates from local news and public health care providers.

Beaumont Health | COVID-19 | Risk Assessment Tool

The Beaumont Health COVID-19 risk assessment tool allows patients to answer a series of questions about their symptoms and help them determine whether to stay at home or seek medical attention.

Click here for COVID-19 Risk Assessment

“Many people who become infected with COVID-19 can stay home and treat their symptoms with over the counter medication unless their symptoms become severe. The primary symptoms of COVID-19 are fever, cough, and shortness of breath. This online risk assessment tool will help our patients better understand what steps they should take if they are not feeling well.” – Dr. Nicholas Gilpin, Beaumont Health’s medical director of Infection Prevention and Epidemiology.

Click here for more information from Beaumont Health

United Way | COVID-19 | Community Resources

In Southeastern Michigan, 44 percent of families struggle to afford their basic needs. One minor issue can create a major financial hardship. With the new coronavirus, COVID-19, in our communities, these families are, particularly in danger. One missed paycheck can be catastrophic.

United Way can help. They’ve launched a Community Health Fund to help partner organizations in their response to the virus. See links to helpful resources below. And, as always, the 2-1-1 helpline is there 24 hours a day to connect people with the resources they need in times of crisis.

Click here for resources

CDC | COVID-19 | Managing Anxiety and Stress

Managing Anxiety and Stress

The outbreak of coronavirus disease 2019 (COVID-19) may be stressful for people. Fear and anxiety about a disease can be overwhelming and cause strong emotions in adults and children. Coping with stress will make you, the people you care about, and your community stronger.

People with preexisting mental health conditions should continue with their treatment and be aware of new or worsening symptoms. 

Taking care of yourself, your friends, and your family can help you cope with stress. Helping others cope with their stress can also make your community stronger.

Things you can do to support yourself

  • Take breaks from watching, reading, or listening to news stories, including social media. Hearing about the pandemic repeatedly can be upsetting.
  • Take care of your body. Take deep breaths, stretch, or meditate. Try to eat healthy, well-balanced meals, exercise regularly, get plenty of sleep, and avoid alcohol and drugs.
  • Make time to unwind. Try to do some other activities you enjoy.
  • Connect with others. Talk with people you trust about your concerns and how you are feeling.

Call your healthcare provider if stress gets in the way of your daily activities for several days in a row.

Sharing the facts about COVID-19 and understanding the actual risk to yourself and people you care about can make an outbreak less stressful.


How it spreads


Steps to prevent illness

What to do if you are sick

Mental health and coping

Frequently asked questions


Customer Portal

Our customer portal provides you real time access to your diagnosis, your treatment, medications and more. Through the portal you can communicate directly with your therapist, and you’ll also be able to view your upcoming appointments. The portal is private, secure and confidential. Community Care Services will provide you with your case number and PIN, which you will use to activate you online account. Once your account is created you simply enter your user name and password to login.

The customer portal is NOT for emergencies. If you are having an emergency, call 911 right away.

Customer Portal link

Steps for creating an account

  1. To create an account click “Get Started” button
  2. Fill in required fields
  3. Enter your CASE NUMBER
  4. Enter your PIN
  5. Click “Create Account” button

If you need assistance setting up your account call us at (313) 389-7500 and we’ll be happy to help.